Shipping Policy
ORDER CONFIRMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
SHIPPING
Express delivery areas: Global
Shipping logistics providers:DHL,UPS,THT,FedEX,Wanb and EMS,YunExpress,Yanwen
We try our best to process all orders within 1-3 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc...) and recent changes in U.S. tariff policies.
You'll receive a notification email with a tracking number once your order has shipped out.
| COUNTRY |
SHIPPING METHOD |
SHIPPING TIME |
SHIPPING COSTS |
|
US |
Standard Shipping |
Within 7-20 business days |
$8.99 USD | Free on orders over $79 USD |
|
Express Shipping |
Within 3-10 business days |
$15.99 USD | |
| Italy |
Standard Shipping |
Within 5-12 business days |
€8.99 EUR | Free on orders over €75 EUR |
|
Australia
|
Standard Shipping |
Within 7-20 business days |
$14.99 AUD | Free on orders over $126 AUD |
|
New Zealand
|
Standard Shipping |
Within 7-20 business days |
$15.99 NZD | Free on orders over $139 NZD |
|
Canada
|
Standard Shipping |
Within 7-20 business days |
$13.99 CAD | Free on orders over $113 CAD |
|
Spain
|
Standard Shipping |
Within 5-12 business days |
€8.6 EUR | Free on orders over €76 EUR |
|
Austria
|
Standard Shipping |
Within 5-12 business days |
€8.6 EUR | Free on orders over €76 EUR |
|
Switzerland |
Standard Shipping |
Within 5-12 business days |
CHF 8.1 | Free on orders over CHF 71 |
|
Belgium
|
Standard Shipping |
Within 5-12 business days |
€8.6 EUR | Free on orders over €76 EUR |
Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
TRACKING
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email support@gearvador.com. We’d be happy to help you out!
Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.
DELIVERY
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately email support@gearvador.com within 3 business days after receiving shipping.
If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture.
If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.
CHANGE MY SHIPPING ADDRESS
If your order is shipping to an incorrect address, please email support@gearvador.com as soon as you can.
PLEASE NOTE
- When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
- You have to pay your own shipping fee for the returned product if it's not the problem of the quality.
AT GEARVADOR , WE STRIVE TO PROVIDE EXCELLENT SERVICE WHICH INCLUDES THE SECURITY OF SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS FOR SHIPPING YOUR ORDER THAT PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.
---INTERNATIONAL STANDARD SHIPPING--
WE HAVE ELECTED TO USE THE MOST AFFORDABLE SHIPPING PRICES THROUGH PRIORITY MAIL INTERNATIONAL. IT CAN TAKE UP TO 3-7 BUSINESS DAYS TO PROCESS ORDERS AFTER THEY ARE RECEIVED. DELIVERY CAN RANGE FROM 15-30 BUSINESS DAYS DEPENDING ON YOUR PROXIMITY (DOES NOT DELIVER ON SUNDAYS OR HOLIDAYS) AND HAS NO SPECIFIC GUARANTEED DELIVERY TIME. DUE TO DIFFERING INTERNATIONAL CUSTOMS PROCESSES, GEARVADOR CANNOT BE HELD LIABLE FOR ANY PACKAGES SHIPPED VIA THIS METHOD ONCE IT HAS LEFT OUR WAREHOUSE. SHOULD YOU RUN INTO ANY TRACKING ISSUES. PLEASE CONTACT
THE SHIPPING CARRIER IF YOU DID NOT RECEIVE YOUR PACKAGE YOU
MAY FILE A COMPLAINT REPORT WITH THEM DIRECTLY. IN SOME CASES, WE MAY ELECT TO USE A SHIPPING METHOD WHICH REQUIRES A SIGNATURE UPON RECEIPT, BASED ON THE TOTAL VALUE OF YOUR ORDER. IF YOU WANT TO ENSURE THAT WE SHIP YOUR INTERNATIONAL PACKAGE WITH TRACKING CONFIRMATION TO YOUR DOOR, YOU MAY MAKE A DIRECT REQUEST WITH CUSTOMER SERVICE AT support@gearvador.com
HOW CAN 1 TRACK MY ORDER?
ONCE YOUR ITEM IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER
TO MONITOR YOUR SHIPMENT.
